What forms of payment do you accept ?
We accept cash, Interac Debit, Visa, MasterCard, EMT (E-Transfer), Postal Money Orders, Bank Drafts and Direct Deposit to our bank account. Please indicate your method of payment on the ORDER FORM.
NOTE: All credit card purchases are subject to a 4 % fee to cover credit card processing fees.
We do not accept PAYPAL , BIT-COIN or AMERICAN EXPRESS
EMT – (INTERAC e-Transfer) Commonly called email or electronic money transfer
please send your EMT payments to orders.rustywood@shaw.ca and don’t forget to send EMT password to orders.rustywood@shaw.ca in a separate email.
Direct Deposit instructions will be emailed to you after the order is placed based on your selection.
How much is shipping ?
Please DO NOT call to ask “How much is shipping ? Shipping costs depend on many factors like weight, size and type of products, to where they are being shipped and other factors. We simply do not know these costs off hand and must calculate them for you. That is why we strongly recommend you use our ORDER FORM. We use CANADA POST and other couriers. Powders, ammunition, primers and certain products can ONLY go ground courier. We ship the best way to save you money. You may request express/rush shipment and pay the up-charge for that service.
Insurance
All orders receive free $100 loss coverage. If you would like additional insurance coverage for your order it is available at a rate of $2.75 per $100 value and must be clearly requested at time of order, otherwise additional insurance coverage will be assumed to be declined.
How long will it take to process my order ?
We strive to have most orders processed and shipped out the same day or the following morning if items are IN STOCK. If items are special order or back ordered then we will process your order that day but shipping will occur once all items arrive from our suppliers. Back orders are filled as best we can, but we are subject to supply chain delays and import brokerage delays, please be patient as we work hard to keep these delays to a minimum.
NOTE: If you want part of your order sent now and back orders sent when they arrive, contact us and we will be happy to do that, but shipping costs will increase.
How long will it take for shipping of my order ?
Shipping times vary based on your location and types of goods. Most orders are received within 5 business days, but delays can occur if you are in a rural area, holidays or weather caused delays.
Order Status Updates
SHIPPED ORDERS:
You will receive an email with tracking information from us and/or the carrier whenever possible. To save you shipping costs, small items may be shipped by envelope or bubble mailer and tracking is not available. We ask you use the provided tracking # and carrier information to track your parcel on-line with the carrier. Once your parcel is in the hands of the carrier we do not control the process of delivery and only have access to the same tracking information that you do.
BACK ORDERS:
You will receive an email with your initial order indicating back ordered items and an ETA if we can provide it. Once back ordered items are ready to ship we will process and ship your order. You will receive an email with tracking information from us and/or the carrier whenever possible.
Can I add to back orders ?
Yes, if your back order has not shipped you can submit another online order using the ORDER FORM or call us at 604-302-6176. Please be sure to mention that you are adding to an existing back order and provide the original invoice # if possible. If the additional order is placed before the first order is shipped out, we will combine and recalculate shipping if required.
Does Rusty Wood Trading Offer discounts ?
We feel every customer is valued and special. We do not believe in discriminating against or for any particular group. In that light we treat every customer as equal and do not offer law enforcement, military service, career, senior, disabled or race based discounts.
Remember: “Abe Lincoln may have freed all men, but Samuel Colt made them equal”
